Penanganan irregularity cargo domestik PT Citilink Indonesia di Bandar Udara Soekarno Hatta

Abstract

(Syafril et al., 2021) Defines cargo as products transported by ship or airplane (which are not the same as baggage) and are subject to carrier-imposed fees. These shipments are noted on the B/L (Bill of Landing) for international shipments, the AWB (Air Waybill), or the SMU (Air Bill of Lading) for domestic flights. The sender (shipper), the carrier (carrier), and the recipient (consignee) are the three major persons engaged in the delivery of cargo. Cargo irregularity is the term used to describe irregularities that occur in cargo throughout the receiving or sending procedure. products that encounter anomalies throughout the delivery or receipt process due to noncompliance with relevant standard operating procedures are classified as irregular products. One of the primary components of Garuda Indonesia and one of the nation's low-cost carriers is Citilink. While offering cheaper flights, some competitors may overlook service and safety; Citilink, on the other hand, consistently places a higher priority on these aspects.